Troubleshooting Offline Activation Issues

Issue: The offline activation operation "Start File Creation" failed due to "Error Retrieving Entitlement ID from mail body!"

1. Common failure reasons are:

   • The Entitlement ID of the license is not present in the email body.

   • The license has already been activated on another computer.

   • The license fulfill count exceeded the available seat count. If this is the case, there are no more activations available for the license.

Resolution: Please contact Hexagon Technical Support for further assistance.