If you receive the PC-DMIS "Machine not responding" error message, it indicates that PC-DMIS failed to communicate with the equipment. The first step is to make sure the equipment is on and that all cable connections are properly made.
If the issue persists after you've confirmed that all cable connections are secure, try one of these options:
For arms, this is often a USB connection issue. Plug your arm into a different USB port. This forces Windows to reinstall the drivers. This may also identify a faulty USB port.
For Laser Trackers, this is often due to an incorrect network connection IP configuration.
For more details on the "Machine not responding" error message, see these Hexagon Knowledgebase articles:
I receive a "Machine not responding" error message
PC-DMIS errors with a "Machine not responding" message. How do I connect my Leica Laser Tracker?
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