If you can't find the help you need in the Help Center, you can contact Hexagon Technical Support from the resources below.
Website
https://support.hexagonmi.com/s/
Contact by Phone
Technical Support: 800-343-7933
Customer Relations: 800-274-9433
Hexagon Technical Support may ask that you generate a debug file to help them determine the cause of a problem. For information, see "Generating a Debug File" in the "Setting Your Preferences" chapter of the PC-DMIS Core documentation.