Troubleshooting Offline Activation Issues

Issue: The offline activation operation "Start File Creation" failed due to "Error Retrieving Entitlement ID from mail body!" Common failure reasons are:

• The Entitlement ID of the license is not present in the email's body.

• The license has already been activated on another computer.

• The license fulfill count exceeded the available seat count. If this is the case, there are no more activations available for the license.

Resolution: Contact Hexagon Technical Support for further assistance.