Hexagon Technical Support uses the support file (.sfile) to debug AT9x0 and AT40x Leica Tracker issues.
The support file is useful for troubleshooting your AT9x0 or AT40x Leica Tracker.
When you send a support file to Technical Support, include the time and date the issue happened. It helps if you include a screen capture of your computer's screen showing the time and date and include that image with the support file. Also, include what you were doing leading up to the issue.
To create the support file:
Connect to your Tracker in Tracker Pilot.
Click on the Help tab.
Click Create Support File.
PC-DMIS saves the support file locally and displays the folder (such as C:\Users\[username]\AppData\Roaming\TrackerPilot\Support\[s/n]).
Create a new case at the Hexagon Technical Support site.
Include the support file (.sfile) and any other documents as attachments. If you have already created a case, you can also send an e-mail with the files to Hexagon Technical Support at TechSupport.US@Hexagon.com.
You can find the original "How to Create a Support File" article at this Hexagon Knowledgebase site.
More: