The following information on troubleshooting this issue relates to the new T-Scan and the new All-In-One T-Scan controller.
This is an issue where everything looks okay for the T-Scan:
The T-Scan controller boots up without problems.
The T-Collect and Interface have green lights and look good.
However, when you pull the trigger, no data collection occurs.
Possible causes are:
You need to connect the T-Scan Trigger cable.
You need to install the latest software for the scanner controller.
The config.ini file does not have the correct variable setting.
For more information on this issue, see the "Connection to T-Scan appears OK however no data is appearing on screen when scanning" article on the Hexagon Knowledgebase site.
For more information on troubleshooting the Leica T-Scan, see the "Leica T-Scan setup" article on the Hexagon Knowledgebase site.
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