Universal Updater Help

This area contains general settings for the product:

Language - This sets the language for the Universal Updater app. When you choose a new language from this list, the software asks if you want to switch languages. When you click Yes, Universal Updater restarts in the new language. The default language that Universal Updater uses comes from your operating system language.

Theme - This shows the app in either dark or light themes.

Minimize to tray on close - This minimizes the product to the notification area of the taskbar when you close it. You can access Universal Updater from the notification area by clicking on the icon (). If you have updates available, the number of updates appears on top of the icon ().

Show toast notifications - This shows notifications inside the notifications area that the Windows operating system provides. You must have administrator access to change this option.

Allow updates and installs - This enables the Update and Install buttons on the Products screen. You must have administrator access to change this option.

This area contains these advanced settings for the product:

Update Frequency - The options in this list determine how often you want to be notified of available product updates.

For example, if you are part of one of our Technical Preview programs for releases, you can receive notifications prior to the general release once you add that access key.

Logging Level - The options in this list determine how much data to send to the Universalupdater.log file to track the Universal Updater app's behavior. By default, this option is Off. If you experience problems with Universal Updater, you can turn it on. To do this, select one of the other menu options. You use this area to collect information about what's happening in Universal Updater to send to Hexagon Technical Support. The list below shows different logging levels. Each higher logging level contains all the information from lower logging levels:

Offline Catalog Directory - This box lets you define a full folder path that Universal Updater uses to store an offline catalog. The purpose of this setting is to allow users who do not have Internet access in your organization to receive software updates. By default, this box is empty. This value is typically set to a shared network folder. For more information, see "Setting up for Offline Use" below.

Download Cache Location - This box lets you define a full folder path that UniversalUpdater uses to store downloaded contents for updated products. You can type the path, or you can use the button to the right of the box to browse and locate the folder. This location can also be a shared network folder so that users without Internet access in your organization can also access the downloaded programs. For more information, see "Setting up for Offline Use" below.

Access Key - This lets you add or remove access keys. An access key provides access to a product or functionality provided to you by Hexagon.

Add - This shows a box where you can type or paste an access key. The checkmark button next to the box adds the key. The X next to the box clears the box and closes it. After you add a key, on the Products screen, click the refresh button ( ) to refresh the list of products.

Active Access Keys - This area shows a list of access keys you've added. You can expand the black triangle arrow under this heading to see the components and functionality that each key enables. The key values are intentionally obfuscated to protect the real key value. You can hover over a key and click the small delete icon ( ) next to it to remove the access key. After you remove a key, on the Products screen, click the refresh button ( ) to refresh the list of products.

Proxy - The options in this area allow you to define a proxy server if your organization requires one. If you need to access a proxy server, please contact your IT department for information and credentials, and then fill out the items in this area. When you're done, click Apply Proxy Settings.